GENERAL FAQS
General FAQs
Pricing and Billing
Which credit cards do you accept?
We accept Visa, MasterCard, American Express, and Discover cards.
Do you have a refund policy?
As a policy, we do not provide partial or full refunds. We also reserve the right to shut down campaigns at any time if we feel that you are abusing our system in any way. Be sure to read and understand our terms of use. If we determine that you have abused the system in any way, and we shut down your account, we do not provide refunds.
Can we pay by invoice or will you provide an invoice?
Easy To Send is an online prepaid service; so all services are paid for upfront and before use.
Am I charged for bounces on my list?
Your initial list size is the total number of unique subscribers that you upload. So if you upload a list with hard bounces, then those bounces will count towards your total unique subscriber count for the month. However, after you send, these hard bounces will automatically be removed, in essence lowering your total subscriber count. Therefore, the next month you would see a decrease in pricing.
How do I upgrade to a paid account?
There are a couple ways to upgrade your account. One way is to change your plan under the Account Settings link. After choosing Account Settings, click Billing Info and then Upgrade. You will then be able to choose your new plan and pay for the upgrade. Another way to upgrade your plan is automatically when you import more email addresses than your current plan allots for. You will be presented with an Upgrade button so that you can enter in your credit card information and pay for the upgrade.
How does pricing work for Email Marketing?
Pricing is based on the number of unique subscribers in your account. Our system looks at the greatest number of unique email addresses across your subscriber list(s) over the previous month's billing period. This number will determine your current billing period's pricing. Your pricing is not based on the number of subscribers you have the day your billing cycle ends.
How do I update my billing information?
To update your billing information click on "Account Settings" at the top right of the page at any time.
Do you offer non-profits a discounted rate?
At ETS, we are proud to help non-profit customers with their email marketing needs. For information on special rates for non-profits, please contact us at info@easytosend.com.
What happens if I need to upgrade my plan but have already prepaid for my existing plan?
If you upgrade your plan in the middle of the month, you will be charged for the higher plan for the following month.
Security
How do I change my password?
After you login to Easy To Send, click the Account Settings link at the top of the screen. Next, click the Username/Password tab on the left and click the Edit button. After doing so, you can enter in your new password and click Save. Your new password is now saved and changed.
What do I do if I think my account has been compromised?
Contact us immediately. This can happen if someone guesses your user name and password, if you tell someone your user name and password, and/or someone sits at your computer while you step away to gain access to the application. First thing you want to do is change your password. Next, contact us so we may also investigate any strange email campaigns that may have been sent using your account. We also monitor the outgoing email campaigns, so if we feel your account has been compromised, we will contact you as well.
How secure is my email marketing data?
We have very strict standards and guidelines when it comes to handling your email marketing data. Without getting too technical, your data is encrypted and secured within our database and our data center. We are also TRUSTe certified and always looking for new ways to make your email marketing data more secure.
Does Easy To Send back up my data?
Yes, Easy To Send backs up all of your existing content, lists, reports, and files that you have saved on our system. However, if you choose to permanently delete anything off the system yourself, then that data can not be recovered.
